Frequently Asked Questions

What leasing options are available?

7 to 12 months

How much is the security deposit?

$500 to $1500. Ask about our Security Deposit Alternative Program.

Is renter's insurance required?

A liability coverage of $300,000 is required

Are utilities included?

No

Can the apartment be listed on AirBnB?

No, this would be a violation of our lease agreement.

What are your application requirements?

3X gross amount of rent. No outstanding evictions or bankruptcy can have them if dismissed with a zero balance.

Is there an application fee?

$40 application fee, $100 administrative fee

Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?

Minimum monthly earnings must equal to 3 times the rent, credit rental and criminal background checks are conducted with every application

Can I apply online?

Yes

Do I have to pay first & last month's rent?

No

When is rent due?

Rent is due on the first day of every month

Is there a late fee for overdue payments? Is there a grace period?

Yes, 10% late fee is charged on the 6th of the month

How can I pay my rent? What forms of payment are acceptable?

Online payments & MoneyGram are accepted

What utilities are not included in the rent?

Water/Sewer, Pest Control, Trash and storm drain fees

What costs are not included in the rent?

Covered parking and washer/dryer fee

Are the apartments furnished? What is included?

Not furnished

Are there any bed restrictions for the apartments?

No water beds

Do you have items I can rent?

No

Are corporate rentals available?

No

Under what circumstance can a landlord terminate your lease?

Conduct, non-payment of rent, health hazards and anything included in the TAA and NAA lease contract.

What happens if I need to move out before my lease expires?

Penalties covered in the lease contract will be exercised

Are there any fees associated with moving in or moving out?

Yes

Can the apartment be sublet?

No

How often is there a rent increase?

Upon renewal

How much of the security deposit is refundable?

Security Deposit Alternative is non-refundable

What fees/deposits are due upon applying? Moving in?

Application fees and administrative fees are due at the time of application. Prorate rent, pet fees (if applicable) & utilities fees due at move-in.

What are the occupancy limits?

2 people per bedroom

What are the hours for the pool?

Monday-Friday 10am to 8pm,
Saturday & Sunday 9am to 9pm

What are hours of the leasing office?

Monday to Friday 9:00 to 6:00 p.m., Saturday 10 to 5

Do you have cable?

No

Is there a fee or permit required for parking?

Yes

Do you have free internet/WiFi?

No

Do you offer recycling?

No

Is storage included?

In Selected units

Can I reserve your community room?

No

Do you have package lockers/how do I get my packages?

No

What internet service options are available?

Xfinity

What property amenities are included?

Swimming Pool

Do you offer valet trash service?

No

What are pool hours and seasonal availability?

Memorial Day to Labor Day 11 a.m. to 10 p.m. Tuesday to Sunday

Do you allow pets? What is the pet policy?

Yes, Non-aggressive breeds, weight limit 55lbs $300 pet fee, $25 monthly pet rent

Is parking assigned?

No

What is the parking situation?

Open parking available, as well as covered parking

I have a noise complaint. Who do I contact?

Inform the leasing office

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

No smoking allowed inside apartments, designated areas available

I need emergency maintenance. Who do I call?

After hours, 281-875-2900 and follow automated prompts to leave a message for maintenance to be contacted

I have a non-emergency maintenance issue. Who do I contact?

The leasing office or place a request online

What do I do if someone parks in my parking spot?

Contact information for wrecker service will be provided upon move-in.

What is the policy for guest parking?

Visitor parking area.

What decorations or changes to the apartment are prohibited?

Changes to apartments are not authorized

Are there fees for using the communal spaces?

No

Can residents put personal grills on their balconies?

No, against city ordinance

Are there restrictions for what can be put on balconies or patios?

Only live plants and patio furniture is allowed

What is the procedure for moving out?

60 day notice required

Is there public transportation nearby?

Yes

Are you near any transportation routes? Which ones?

Metro Bus Route 85

What school district serves the community?

Aldine ISD. Elementary, Middle and High schools are located directly across the street

What kinds of washers and dryers do in-apartment hookups accomodate?

Full size washer/dryers are included in apartment for $30 per month.

Do apartments have dishwashers?

Yes

What brand are the kitchen appliances?

Whirlpool or GE

Does the apartment come with a microwave?

Selected units only

Are stoves gas or electric?

Electric

Do kitchen sinks have a garbage disposal?

Yes

Is there a bathtub or just a shower? Are they together or separate?

Bathtub/shower

Do apartments have USB outlets?

Selected units only

How old are the appliances?

Ages vary, upgraded apartments include brand new appliances